Frequently Asked Questions

SHIPPING

When will my order ship?

Orders are processed & shipped within 2-3 business days. USPS will take an additional 3-4 days to deliver your package. 

What type of shipping will be used?

USPS is the primary shipping method. Please check out with expedited shipping if you need a fast option!

*Please note, we reuse clean packing materials because we love our beautiful planet and love recycling. 

 

RETURN / REFUND POLICY

Do you accept returns?

Nearly all of our items are returnable if they are unused, unopened, and in their original packaging. Please email thepapercanopyonline@gmail.com within 14 days of delivery for return/refund instructions. 

*Large sheets of decorative papers are not returnable. 

*Shipping charges are not refundable.

 

DO YOU OFFER GIFT WRAPPING? 

Absolutely! Gift wrapping is one of my favorite past times. Please email with any requests and include 1. what items need to be wrapped and 2. a color preference, if any. 

Are you local with a special project? Let's chat! thepapercanopyonline@gmail.com

 

HOW DO I CONTACT YOU

You can email thepapercanopyonline@gmail.com for any other questions.