Frequently Asked Questions

SHIPPING

When will my order ship?

Orders are processed & shipped within 2-3 business days. USPS will take an additional 3-4 days to deliver your package. 

What type of shipping will be used?

USPS is the primary shipping method. Please check out with expedited shipping if you need a fast option!

*Please note, we reuse clean packing materials because we love our beautiful planet and love recycling. 

 

RETURN / REFUND POLICY

Do you accept returns?

Nearly all of our items are returnable if they are unused, unopened, and in their original packaging. Please email thepapercanopyonline@gmail.com within 14 days of delivery for return/refund instructions. 

Full refunds will be issued upon receipt of returns.

*Large sheets of decorative papers are not returnable. 

*Shipping charges are not refundable.

 

DO YOU OFFER GIFT WRAPPING? 

Absolutely! Gift wrapping is one of my favorite past times. Please email thepapercanopyonline@gmail.com with any requests and include
1. what items need to be wrapped and
2. a color preference, if any. 

Are you local with a special project? Let's chat! thepapercanopyonline@gmail.com

 

HOW DO I CONTACT YOU

You can email thepapercanopyonline@gmail.com for any other questions.